On first logon SelfService.exe crashes with message "Self-Service Plug-in exited unexpectedly". Upon launching a published desktop you receive error "The specified module could not be found".įrom a trace "AxWfIcaLib.dll" was missing.NET 4.6.2 was reinstalled and the user's profile was recreated. The key should be recreated with the appropriate permissions. If the user account does not, delete the Citrix key and then restart Receiver. Make sure you have full permissions to "HKCU\SOFTWARE\Citrix". When running Receiver with non-elevated permissions, you are unable to launch desktops or applications. Avoid using a suffix of the currently published desktop name. Resources with names ending with the published desktop name do not show up in Receiver. Receiver for Windows / Workspace app for Windows:Īpplicable Product Versions Affected (if known) You can also use your browsers search feature which will perform a search against the whole page based on the words you enter. For example if you have an error code or error message, use that to perform a search. There is a search box that you can use if looking for a specific fault. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected. Links may also expire or change so if you find broken links, please again let me know. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. The page is updated daily with new support articles and information. So, we're still investigating the solution for the laptop.A list containing the majority of Citrix Workspace app for Windows (formerly Receiver for Windows) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies. We'd really like to find out what is causing this to fail as it might pop up again and wouldn't want to have to reinstall Windows every time we have this problem. So, there must be something corrupted or missing in Windows. After we reinstalled Windows 7, we tried to install the Citrix client and it installed ok without any problems. 4 laptops are working with Citrix client and the one isn't.ĭue to time constraints, we just reinstalled Windows 7 on the Desktop computer which wouldn't install Citrix client properly. There are 5 laptops which are identical models and have same software, Microsoft OS, and updates. We had 2 computers : 1 laptop and 1 desktop, with same symptoms (not being able to install Citrix client ).Īll other computers in the office are able to run the Citrix client ok with the web app. When it tried to repair itself, it failed. We tried running the Microsoft fixit for failed installations, and the "fixit" tool crashed. Next, tried installing the Citrix client again and it failed with same error.Ģ. net from Microsoft, then, ran the Citrix cleaner again. We ran the updater procedure for updating the windows installer and uninstalled and reintstalled the latest. Have you tried logging in with a different admin account to do the install?ġ. net framework installed? Try version 4.5 or above. NET Runtime version 7.5485 - Fatal Execution Engine Error (68DBFB1E) (80131506)įaulting application name: TrolleyExpress.exe, version: 14., time stamp: 0x566a3254įaulting module name: mscorwks.dll, version: 7.5485, time stamp: 0x53a121faĭid you try to update windows installer? Also, do you have the latest. Product Name: Citrix Authentication Manager. Product Name: Citrix Receiver (HDX Flash Redirection). NET andįinally at the 13th step it bombs out. When starting the install of Citrix client till it fails. I looked at the Event viewer and below shows what happens Reinstalled java and still when installing the CitrixĬlient, the install fails. Completed this ->, but still had sameĪlso, ran the.
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