![]() ![]() Return packages must be packed to shipping standard in order for return shipment insurance to be valid. Please note that you may wish to purchase shipping insurance for returns items as return shipments are not covered by Mario's Pool and SPA Inc. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund sooner. We will pay the return shipping costs (when applicable) if the return is a result of our error (you received an incorrect item). You may return most new, unopened items within 30 days of delivery or processed payment for a refund minus 15% restocking fee. ![]() We apologize for the delay and wish you a safe and enjoyable summer! If you have received an incorrectly ordered product and have not opened the packaging, please order the correct product and we will have the incorrect item returned to us as soon as we can respond to your request.Ī charge of $5.99 will be applied to any canceled order. Please call 800-4MY-POOL if you have questions regarding this return policy.Please expect a 3-5 day delay for return requests and between 3 - 4 weeks for refunds (when applicable). Some returns may be subject to a 15% - 25% restock fee that will be deducted from your refund. Please email any information regarding concealed damage to Please reference your order number in all order related email correspondence.Ĭustomer is responsible for any/all return shipping charges. Freight shipments must be inspected for damages prior to customer signing delivery receipt. All products must include original paperwork, parts & accessories, and everything accompanied with the product.Ĭoncealed damage on any ground shipment must be reported within 3 business days. * These products must not have been used, installed, or attempted to have been installed. Umbrellas & Umbrella Stands, and Hammocks *.Pool Covers that are Ordered and for the Incorrect Pool Size.Products that may incur a re-stock fee of 15% - 25%: We will process your refund upon receipt of the returned product. Any items returned without an RMA number will be refused. To return an item to, please call 800-4MY-POOL to get a Return Merchandise Authorization number (RMA) and return instructions. However, if you received the wrong products due to an error on our behalf, we will pay for the return services fees and you will receive a full refund or exchange. We are not able to credit your shipping and handling fees if the wrong product was ordered due to customer error. If a delivery attempt is unsuccessful on order requiring a direct signature, a 15% - 25% re-stock fee may be applied should the order be returned to by the carrier.Īny claims to missing parts, items or damaged goods for any orders must be made within 15 days of delivery date. The product must be in good condition, unused, in original packaging, and must have all parts, accessories and paperwork returns without these requirements and/or guidelines will not be accepted. You may return an item sold to you by up to 30 days after purchase. Orders containing small and light-weight items may ship via FedEx SmartPost or USPS.Shipments must be inspected by customer prior to signing delivery receipt.Some items, including hazmat, may require a Direct Signature upon delivery.All orders shipping to Maryland will incur a 6% sales tax charge.Items shipped via Freight Service, such as pool heaters, will only ship via ground service.Chemicals, pool paint, and some oversized items, will only ship via ground service. ![]() We only ship orders to the 48 contiguous United States. ![]()
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